Shipping & returns

Shipping

PostNL, Netherlands only, usually on its way within 2 working days.

• We ship to addresses in the Netherlands only (for now).
• Orders are sent with PostNL. We normally hand your parcel to PostNL within 2 working days after your payment is received.
• Shipping within the Netherlands is free. The exact amount is always shown before you pay.
• You receive an email with track-and-trace information once your parcel is on its way.
• We always deliver within 30 days. If we can't, we'll let you know and you can cancel for a full refund.

Broken or wrong on arrival

Glass and postal vans don't always get along. Send us a photo and we'll send a new one.

We pack every candle carefully, but if a jar arrives broken or you received the wrong item, please email a photo of the product and the packaging to info@smellsnburns.nl within 48 hours of delivery, with your order number. We will send you a replacement free of charge, or refund you if you prefer or if the product is no longer available. You do not need to return a broken jar; please dispose of the glass safely.

The 48-hour window just helps us sort things out quickly with PostNL. If you notice a problem later, you can still contact us: your legal guarantee rights apply as described in our terms and conditions.

Returns (changed your mind)

14 days to change your mind. Tell us, send it back, get your money back.

1. Let us know within 14 days after receiving your order, using the "Withdraw from contract here" button on our website, by email to info@smellsnburns.nl, or with the model form on our withdrawal page.
2. Send the candles back to [address] within 14 days after telling us. Pack them well: the jars are glass.
3. Return postage is at your own cost. We recommend a tracked shipment, because you are responsible for the parcel until it reaches us.
4. We refund the purchase price and the standard shipping costs you paid within 14 days after you told us you're withdrawing. We may wait until we have the candles back or you show us proof of sending, whichever comes first.

Unused candles in their original condition are refunded in full. If a candle has been burned or otherwise used beyond what's needed to have a look and a sniff, we may deduct the loss in value. The full legal details are on our withdrawal page.

Questions

Just email us. A real person answers.

For anything about your delivery or return, email info@smellsnburns.nl. We usually reply within 2 working days.